Refund Policy

Refunds will not be issued for the following reasons:

• an item is known to be faulty at the time of purchase

• if labels, maker’s marks or anything identifying or adding provenance to an item have been removed

• an item has been damaged by trying to repair it or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)

• you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). 

• it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, delivery costs will be reimbursed 

• we will refund you within 14 days of receiving the goods back in the condition they were purchased in. 

• the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.

• the refund will be processed using your original payment method

Items returned by someone other than the buyer: